It is always a risk when you hire a professional company to carry out work for you, especially if you have never used them before. You may have been the unfortunate customer who hired the local cowboys that could not carry out the job efficiently, or perhaps you were greeted by rude staff. Whatever the problem was, it is not a nice experience to have to endure. If you are looking for the professional carpet cleaners that can do the job properly while maintaining an excellent standard of customer service, there are a few things you should ask first.
1. How long have you been in the carpet cleaning industry?
This should give you a good idea as to how reliable the company is, if they have been in business for let’s say 20 years, they must be doing something right. However, just because a company is newly established does not make them “dodgy,” it’s just something to consider.
2. How do you charge?
Many carpet cleaning companies will provide you with a quotation for your job before they start but once inside your home will start adding on additional costs. This is called ‘bait and switch’ and is a well-known tactic within the industry. It is important that you check with the cleaning company that their quote is the final price you will pay. As well as avoiding bullish sales tactics, this also allows you to compare quotes easier.
3. What cleaning method does your company use?
There are several different professional carpet cleaning methods, namely dry cleaning and steam cleaning (or hot water extraction). It is very important that you look for a company specializing in steam cleaning as this is the only method to be recommended by both industry bodies and carpet manufacturers. Alternative methods simply move the dirt around the carpet providing the appearance of being clean, but not actually removing any contaminants.
4. Do you offer any other services?
It is quite common for professional carpet cleaners to offer additional services such as sofa cleaning, curtain cleaning, stain removal, upholstery cleaning and so on. You might want to ask your carpet cleaner if they provide any of these extras as you could save money by bulk buying.
5. What happens if I’m not happy?
Your carpet cleaner should have a 100% guarantee in place, meaning that if you are not satisfied with your cleaning result, the technician should return to clean the area again free of charge. If they did not provide you with a solution, I would avoid this company at all costs.